Warranty
Authorized Purchase Channels
KuyconUS.com is one of the authorized official sales platforms for the Kuycon brand (Guangzhou Guankai Electronic Technology Co., Ltd.). All products sold here are genuine, directly supplied by the brand, and come with full warranty and after‑sales support.
Several independent websites are also selling Kuycon products, and some of these sites engage in mutual referrals or link certifications. We would like to kindly remind our customers:
Mutual endorsements, friendship links, or cross‑site certifications between sellers may not have been officially authorized or recognized by the brand owner. The qualifications and supply chain independence of any sales channel should be verified based on information from the brand owner or reliable supply chain sources, rather than relying solely on claims made by third‑party sites.
We possess all necessary official cooperation certificates and brand authorizations. Should you require verification of our qualifications, please reach out to us at: supportteam@kuyconus.com
1. Warranty Period
Kuycon displays, cables, and included accessories are covered for 1 year from the date of delivery.
Warranty service applies only to products with valid proof of purchase and defects caused by manufacturing issues.
2. Coverage & Proof of Purchase
What's Covered
- ✓ Display panel defects and internal hardware failures
- ✓ Performance issues during normal use, including screen failure
- ✓ Port failures and electronic component defects
Valid Proof of Purchase
- ✓ Kuycon official online store
- ✓ Authorized Amazon storefront
- ✓ Authorized AliExpress storefront
- ✓ Walmart / Shopee authorized sellers
3. What's Not Covered
- ✕ Products outside the warranty period
- ✕ Products without valid proof of purchase
- ✕ Accidental damage, liquid damage, impact damage, or improper handling
- ✕ Damage caused by unauthorized repair or modification
- ✕ Damage caused by natural disasters or other force majeure events